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Live Chat |
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Operators can manage
multiple chats simultaneously |
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Operator to operator
chat |
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Transfer chat to
another operator |
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Allow user to send
e-mail or create ticket when operators are offline |
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Optional sounds when chat
request received |
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Canned messages |
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Push images, web links,
pop up web pages, and clickable e-mail addresses |
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“User is typing”
notifications |
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Searchable transcripts |
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Customizable chat buttons/images |
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Operators may each be
assigned to one or more departments |
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Unlimited departments |
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Support for eBay and other
sites where Javascript is not supported* (some features
not available) |
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FAQ |
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Unlimited topics |
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Unlimited questions and
answers |
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Searchable |
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Link included in pre-chat
page so user can use self-help first |
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Visitor Tracking |
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Chat and operator-related
statistics |
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Number of page-views
for each supported page |
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Referrers to each
supported page |
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Search Keywords
generating traffic to website |
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Top browsers used
by visitors |
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